Policies & Payments

Cancellation Policy

We understand that inadvertently missing appointments can happen; however, we must consider how these missed appointments impact other patients, many of whom are sick, and need to receive timely care.

To be fair to all our patients, the following policy is in place:

Aspen View Vet Hospital requires a minimum of one business day prior notice for appointments that need to be canceled or rescheduled. You can cancel/reschedule by calling us at (719) 638-6363 or by sending an email to front.desk@aspenviewvet.com.
We ask that you arrive on time for your appointment. Please call to advise us if you are running late so we can determine if there is enough time to see your pet or if your appointment needs to be rescheduled.
Subsequent missed appointments will result in a deposit fee that will need to be paid before any future appointments can be scheduled.

Our goal is to accommodate all patients, and we are counting on you to help make that possible. Please feel free to contact us if you have any questions. We appreciate your understanding in this matter and look forward to seeing you and your pet again soon.

Pre-Surgical Policy

Aspen View Veterinary Hospital requires all surgical patients to:

be placed on IV (intravenous) fluids during their anesthetic procedure. This helps maintain their blood pressure since each individual is affected differently by different anesthesia types. It also helps minimize any compromise to your pet’s liver or kidneys, since they are the two organs that process the anesthesia.
Your pet must have had a physical exam with our veterinarian within the last 6 months – we can do same-day physicals.
Preanesthetic labwork testing is completed to inform us of your pet’s kidney and liver functions. It could change our anesthetic protocols or even delay surgery, if necessary.
All of our anesthetic patients should have food withheld from 10:00 pm the night before the surgery. It is okay to allow your pet to have water until he/she is brought to Aspen View Veterinary Hospital on the morning of surgery.

We request your pet be admitted between 7:00-7:30 AM, allowing us time to prep for surgery (i.e. give pre-anesthetic injections to calm them and control pain, and prep the surgical site), perform surgery, and for the patient to be fully recovered for when you pick, typically between 3:00-5:30 PM.

Prescription Refills

Please plan ahead if you need your pet’s medications refilled. Requests can be called in Monday to Friday and will be available by 5:00 pm the following business day during the week. Prefilled medications may be picked up on Saturdays.

Overnight Patients

We do not have overnight staffing but ensure our patients are comfortable with a blanket, pain medications (when necessary), food, water, and sometimes soothing music. If our patients are critical and need 24-hour observation we will assist you in transferring them to Animal Emergency Care Clinic. For most of our overnight surgeries, your pet is better to rest in quiet to assist in recovery.

Payment

Payment is due at the time services are rendered. We accept a variety of payment options, including cash, Visa, Mastercard, Discover, American Express, and CareCredit.

CareCredit is a personal line of credit for healthcare, both human and veterinary, that works like a credit card. To apply, click here for the CareCredit Online Credit Application or call their 24/7 phone number at 1-800-365-8295.